北京市结核病防治人员对患者管理系统使用现状和满意度调查
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李亚敏,硕士研究生,主管医师,主要研究方向:结核病控制

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R186

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Current usage and satisfaction of patient management system among tuberculosis prevention and treatment personnel in Beijing
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    摘要:

    目的 了解北京市结核病防治人员对患者管理系统的接受度和满意度,为进一步改善患者管理模式提供依据。方法 对北京市参与肺结核患者督导服药管理的医务人员,进行患者管理系统使用现况、满意度、使用意愿及系统改进意见的调查。结果 共360名医务人员参与了调查。“患者管理”是使用人数最多的功能,占调查对象的96.94%;各模块使用者认为该模块设计符合实际工作需求的比例均在90%以上;94.44%的调查对象认为患者管理系统便于机构间信息传输与共享;90.83%的调查对象认为患者管理系统操作便捷;89.17%的调查对象认为患者管理系统可减轻工作量。97.50%的调查对象对患者管理系统整体使用情况表示满意,影响因素分析结果显示,设计符合实际工作的模块数3个及以下的满意度低于3个以上,差异具有统计学意义(P=0.001)。调查对象对系统的响应速度、界面设计、系统登录及查询统计等操作细节提出了改进意见。结论 参与肺结核患者随访管理的医务人员对借助患者管理系统开展工作有较高的满意度,在推广使用中仍需根据工作需求不断优化系统功能,使系统真正为工作提供便利。

    Abstract:

    Objective To investigate the acceptance and satisfaction of tuberculosis prevention and control personnel in Beijing with the patient management system, and to provide a basis for further improving the patient management model. Methods A survey was conducted on the current usage, satisfaction, willingness to use and system improvement opinions of the patient management system among medical staff involved in the supervision and medication management of pulmonary tuberculosis patients in Beijing. Results A total of 360 medical staff participated in the survey. “Patient management ” was the function with the largest number of users, accounting for 96.94%. The proportion of users of each module who believed that the module’s design met actual work needs was over 90%. About 94.44% of respondents believed that patient management systems facilitated the transfer and sharing of information between institutions. And 90.83% of respondents thought that the patient management system was easy to operate, and 89.17% of respondents believed that patient management systems reduced workload. About 97.50% of respondents were satisfied with the overall use of the patient management system. The results of the influencing factor analysis showed that those with 3 or less modules designed to meet actual work were less satisfied than those with more than 3 modules, and the difference was statistically significant (P=0.001). Respondents put forward suggestions for improvement on the optimization of operational details such as system response speed, interface design, system login and query statistics. Conclusion Medical staff involved in the follow-up management of pulmonary tuberculosis patients are highly satisfied with their work using the patient management system. During the promotion and use, it is still necessary to continuously optimize the system functions according to work needs so that the system can truly facilitate work.

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  • 收稿日期:2024-12-03
  • 最后修改日期:2024-12-03
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  • 在线发布日期: 2025-01-15
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